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Our Work With Crossrail

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Project Case Study: Streamlining Business Processes Through Digitalization

The Crossrail project tackled inefficiencies in change management and approval processes, which were previously manual and disjointed. By implementing an electronic change management system and establishing digital review and approval processes, the project automated and streamlined operations. This digitalization allowed for over 3000 changes to be processed monthly, enhancing operational efficiency and improving decision-making through faster, clearer, and data-driven processes.

1 

Problem

  • Inefficient Change Management: Change management was cumbersome, relying on manual processes which were prone to errors and delays. 

  • Disjointed Approval Process: The existing review and approval processes were not only time-consuming but also lacked the necessary transparency and efficiency for timely decision-making.

2

Solution

  • Implemented Electronic Change Management: Introduced an electronic system to handle change management, significantly automating the process allowing 3000+ changes to be processed per month

  • Established Electronic Review and Approval Processes: Developed and implemented a digital framework for review and approval, streamlining operations and enhancing process clarity.

3

Impact

  • Enhanced Operational Efficiency: The new electronic systems allowed for quicker processing of changes, reducing delays and improving project flow.

  • Improved Decision-Making: With faster and clearer approval processes, decision-making became faster and data-driven, supporting better project outcomes.

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